Early Career

St. John’s, Newfoundland

Strum is looking for a dependable and technically skilled Desktop Support Administrator to join our IT team in St. John’s. This role is primarily responsible for providing day-to-day technical support to end users, maintaining desktop systems and applications, and ensuring a high standard of service delivery across the organization.

• Diploma, Certificate, or relevant coursework in Information Technology or Computer Science.
• Must possess a valid Nova Scotia Driver’s License.
• Candidates must be eligible to work in Canada.
• Excellent verbal and written communication skills in English.
• Professional, customer-focused attitude and a willingness to learn.
• Willingness to be available for occasional off-hours support or after-hours maintenance as needed

• 1–2 years of experience in an IT support or desktop support role.
• Basic understanding of networking principles (TCP/IP, DHCP, DNS).
• Proficiency with Windows 10/11, Microsoft 365 apps, and remote support tools.
• Experience using a ticketing system (e.g., ServiceNow, Freshservice, Jira).
• Familiarity with Microsoft Intune or other MDM platforms.
• Strong attention to detail, self-motivated, and excellent communication skills.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications

• Serve as the first point of contact for end-user technical issues related to desktops, laptops, and peripheral devices.
• Install, configure, and maintain desktop operating systems (primarily Windows) and common software applications.
• Troubleshoot hardware and software problems, resolving issues efficiently or escalating when appropriate.
• Provide technical support both remotely and in-person across office environments or satellite locations.
• Support user account administration in Active Directory, Microsoft 365, and other enterprise systems.
• Assist in the setup and deployment of new hardware, including asset tracking.
• Maintain and update IT documentation, asset inventory, and support logs.
• Support basic network troubleshooting (connectivity, VPN, printers).
• Collaborate with the IT team on routine system updates, patching, and backup procedures.
• Travel and work throughout Atlantic Canada as needed.
• Adhere to Strum’s health and safety program and ensure safety procedures and protocols are followed.
• Other duties as assigned

• Competitive pay and an excellent benefits package
• The opportunity to work on a diverse range of interesting projects, including emerging and cutting-edge technologies.
• A team environment where your input will be noticed and valued.
• Collaboration and room for professional development and career growth.
• Flexible work arrangements (working from home and working from the office).
• Health, dental, life and disability insurance coverage
• EAP (Employee Assistance Program) resources and tools
• RSP (Retirement Savings Plan)
• Recreational Credit
• Gear/Equipment Allowance

Strum Consulting is committed to creating a culture of diversity, equal opportunity, and inclusion. Strum Consulting welcomes qualified candidates from all ethnicities, religions, colours, sex, sexual orientation, gender identity, aboriginal status, age, or people with disabilities. We encourage applicants from minority groups, women, racialized groups, Indigenous heritage and LGBTQIA+ community to self identify. Please contact us at careers@strum.com if any accommodations are required at any stage of the hiring process.

Strum Consulting prioritises the health and safety of its employees and it is a core value in our culture. Compliance with Occupational Health and Safety and taking courses on WHMIS as well as First Aid and CPR is mandatory.